- Shipping & Returns
Shipping & Returns
Returns and Refunds Policy
We strive to meet your every expectation here at Bella & Mim. If for some reason you are unhappy about your purchase; you feel there is a fault or it is damaged please contact us so we can discuss your individual situation and rectify the issue.
REFUNDS: We are happy to refund you for your purchase if an item is deemed faulty and can not be fixed. We are also happy to provide an exchange in size or style, or provide a store credit if a suitable exchange is unavailable. We are able to refund item costs but not postage costs.
We DO NOT refund for a change of mind purchase, so please choose carefully when purchasing, if you have any queries about a product before purchasing then please feel free to contact us via email or phone.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping is a flat rate of 10 per order within Australia unless we have a FREE SHIPPING promotion running. You can order as much as you like with a capped rate of just $10 for postage.
Shipping occurs within 24 hours of the order being placed. Expected delivery date is within 1 to 5 business days.
Currently we do not ship overseas.
Yes we offer laybys on all full price items.
Please read these conditions carefully before entering into a layby as they are binding and by using the 'LAYBY' code at checkout you are agreeing to the following terms.
LAYBYS ARE FOR FULL PRICED ITEMS ONLY.
LAYBYS ARE FOR A PERIOD OF 6 WEEKS.
Deposit is a NON REFUNDABLE 20% of your order - so choose carefully.
If you choose to cancel your layby it needs to be done BEFORE your layby due date, and your deposit and any payments made to date will be transferred to a store credit.
HOW IT WORKS
By using the code LAYBY at checkout - your payment owing will reduce to 20% of your order total - which is your deposit amount which must be paid at checkout.
We will text or call you to ask you to give our store a call and pay off your order over the phone anytime before the 6 week due date, in part payments or all at once, the choice is yours. Once payment has been received in full we will send out your items.